Our Policies

Made with Love in Lagos

Every NELO WOMAN piece is thoughtfully designed and crafted in Lagos, Nigeria, with care, creativity and love. Each design reflects our passion for creating distinctive pieces for the modern woman.

For any enquiries or concerns regarding your order, please contact us at Sales@nelowoman.com, and a member of our team will be happy to assist you.

Production Timeline

Each piece is made with attention to detail and care. Our standard production timeline is 4–15 working days, depending on the design and order requirements. Please allow this time for your order to be completed before dispatch.

We appreciate your patience as we create something special just for you.

Refunds & Order Concerns

At NELO WOMAN, we are committed to providing you with the best possible experience. Please note that we operate a no-refund policy. However, if you experience any issues with your order, please contact our team at Sales@nelowoman.com so we can review your concerns and work towards a suitable resolution in line with our policies and applicable consumer protection laws.

Shipping, Duties & Customs

For international orders, any applicable import duties, tariffs, taxes or customs charges may be payable by the customer, depending on the destination country’s regulations. These charges are outside our control.

We will always do our best to provide any available information or assistance to help make your shopping experience as smooth as possible.